Privacy Policy

Effective Date: March 1, 2026

Welcome to Playhub Casino. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.playhubcasino.com and use our services in the United Kingdom.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: Name, date of birth, email address, phone number, postal address, and other information you provide during registration or account verification.
Financial Information: Payment details such as credit/debit card information, bank account details, and transaction history.
Technical Data: IP address, browser type, device information, operating system, and log files.
Usage Data: Information about how you use our website and services, including game preferences, session duration, and interaction with features.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather analytics data.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and age verification.
To process transactions and manage payments.
To communicate with you, including sending account updates, promotional offers, and customer support.
To improve our website, services, and user experience through analytics and research.
To detect, prevent, and address fraud, security issues, and other prohibited activities.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR), our legal bases for processing your personal data include:

Performance of a contract: To provide you with the services you requested.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interests: To improve our services, ensure security, and prevent fraud, provided this does not override your rights.
Consent: Where required, for marketing communications and cookies.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Regulatory authorities and law enforcement as required by law.
Payment processors and financial institutions for transaction processing.
Service providers and partners who assist us in operating our website and services, under strict confidentiality agreements.
Affiliated companies within the Playhub group for internal business purposes.

5. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside the UK. We ensure that such transfers comply with UK GDPR requirements and that appropriate safeguards are in place to protect your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations and dispute resolution.

8. Your Rights

You have the following rights under UK GDPR:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to erasure ("right to be forgotten") in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Playhub Casino
Email: [email protected]
Phone: +44 20 7946 0123
Address: 10 Queen Street, London, EC4N 1TX, United Kingdom